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Frequently asked questions
General question
Shipping & Logistics Policy
We specialize in professional leather repair and restoration, including bag cleaning, hardware restoration, color touch-up, and minor structural repairs.Our services are designed to restore and extend the life of luxury leather items while preserving their original character and craftsmanship.
We mainly work on leather bags, wallets, and small leather goods from luxury and contemporary brands.We also provide restoration and refinishing services for metal hardware and accessories, including gold plating, buckles, zippers, chains, and decorative metal fittings.
We assess each item individually. Many issues can be improved, but results depend on the original condition and cannot be fully restored to brand-new condition. We will always advise you honestly before proceeding.
Repair time varies depending on the condition and service required, but it typically takes 1–3 weeks.
Quotations are provided based on the photos and information submitted. We carefully assess the visible condition, damage, and requested service before providing a quotation.
We aim to achieve the best possible result for each item. However, leather restoration outcomes may vary depending on the material, age, and damage condition.
We always strive for the highest craftsmanship. However, leather restoration is an artisanal process and results cannot replicate a brand-new factory condition.If there is a clear technical issue, we offer a complimentary touch-up within 7 days of delivery.We always strive for the highest standard of craftsmanship. However, leather restoration is an artisanal process, and restored items may not be identical to their original factory condition.If a clear technical issue related to our workmanship is identified, we offer a complimentary touch-up within 7 days of delivery.Touch-ups are intended to address workmanship-related issues. Subjective preferences, pre-existing conditions, and the natural characteristics or limitations of the leather are not considered workmanship issues.
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