Logistics Policy

Rebon Leather Lab arranges and manages tracked courier pickup and return delivery for your convenience.

Complimentary pickup and return are available for all restoration services with no minimum spend.

Same-day courier services such as GrabExpress or equivalent providers may be used, depending on availability and location.

Complimentary courier service is available within our standard service areas in Singapore. Sentosa and Jurong Island are excluded.

 

Studio Visit

Customers may also drop off and collect their items at our studio by appointment.

Studio address:
61 Kaki Bukit Ave 1 #03-27
Singapore 417943

Please contact us in advance to arrange a visit.

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SingPost SmartPac

For small items such as wallets, cardholders and keyrings, customers may choose to send their items to us via SingPost SmartPac.

SmartPac is a tracked and cost-effective option for compact items.

A S$5 shipping credit will be deducted from the final invoice for each incoming SmartPac shipment.

Return delivery will be arranged separately by Rebon Leather Lab.

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Courier Coordination & Rebooking

Pickup and return services are complimentary.

If a scheduled pickup cannot be completed because the customer is unavailable, unreachable, or the item is not available at the agreed pickup location, a S$20 rebooking fee will apply for arranging another pickup.

Any additional courier charges incurred due to customer-requested changes or failed delivery attempts may also apply.

 

Shipping Liability

We are not liable for loss or damage arising during transit once items have been handed over to third-party courier services, as courier providers operate independently under their own terms and conditions.